Damaged or incorrect orders received

We pride ourselves on the craftsmanship and high quality finish of our products. However, occasionally things go wrong, so please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the issue and make it right.

If a Snogo is faulty, we kindly ask you to send it back to us using a return label that we will provide. In the case of a faulty necklace, we ask that you send us a photo, so we can learn from our mistakes. In both cases, we’ll send you a replacement, plus a little extra for your inconvenience. 

Please send us your claim within 28 days of purchase.

Cancelling orders

All orders are final, so please make sure you have selected the correct product(s) before placing your order. Unfortunately, we are unable to process any returns or exchanges.

Discount codes

Please make sure you enter your discount code at checkout. Unfortunately, we are not able to apply them retroactively.

Contact us

You can contact our Executive Customer Care Agent, Rachel, who will be more than happy to assist you by emailing help@snogostraws.com.

Please provide her with the order number you are contacting her about to speed up the process. We aim to get back to you within 24 hours (weekdays).