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Frequently Asked Questions

General Questions

The difference is their length. Incognito is shorter 1.5 inches versus 3 inches.

YES. We’ve worked hard to offer more affordable interntional shipping rates. Delivery times for international shipments can’t be predicted.

The inner and outer tube diameter is approximately .25 cm.

NO. Necklaces do not come with Snogo. These are separate products.

Custom engravings are possible on all finishes. Up to 8 characters can be engraved. Currently Futura Semi Bold is available but we are working on supporting new fonts. Unfortunately we cannot engrave special characters.

Please enter your promo code on the Cart or Checkout Page.

YES! Select UPS Next Day Air for a rushed delivery. Please note UPS Next Day Air orders placed by 12 pm MST will ship same day. Overnight orders placed after 12 pm MST will ship next 12 pm MST.

Support

Orders are processed and shipped within 24-48 hours, Monday thru Friday. Your tracking information will be emailed to you upon shipment. Track your order, here.

NO. But you can request a replacement.

  1. Depress Snogo Plunger
  2. Scoop Cacao
  3. Release Plunger
  4. Inhale through the top of the plunger

Watch this How To Snogo demo video

Open and release the Snogo Straw for 3 in 1 multi-function, and cleaning.

  1. Depress plunger
  2. Align groove, and twist inner plunger clockwise 180 degrees or one half turn.
  3. Release the inner plunger.
  4. Enjoy straw function.
  5. Enjoy scoop function.

Disassemble Snogo, soak scoop area in club soda for one minute. Then spray the microfiber towel (provided) with white vinegar, and wipe down entire Snogo and remove any unwanted debris. DO NOT USE ABRASIVE CLEANING MATERIALS or Snogo may scratch. Thoroughly dry to remove all moisture from the Snogo. Re-assemble and enjoy.

Affiliate Questions

Access your Affiliate dashboard HERE

We offer 3 options: Brand Ambassadors, Affiliates, and Influencers. Please check out the details and see which one works best for you: PROMOTE US, GET PAID.

Once a sale is made you will be able to see the order details in your dashboard in the commissions section.

YES! Go to your dashboard on your mobile device and download your unique QR code as an image by clicking the QR code Share option. 

Currently our lovely program director manually approves every sale and commission with 30 days. Processing may take up to 2-3 days.

Log into your Uppromote account, head to Settings, Payment, then set Payment Method to Store Credit. This must be enabled before a payout is approved- once a payout has been approved the Payment method cannot be changed.

  1. Check Payment to see your approved payouts.
    Click Use Your Credit then type in the Coupon Value amount you want to generate a coupon for.
    Use the unique coupon code to redeem your in store credit during checkout.

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by entering this site you are agreeing that you are over the age of 21,
or 18 if you are outside of the US.

Snogo Straws were designed exclusively for use with cacao chocolate products and were NOT designed for the use of nor are compatible with any other product designed to be inhaled or delivered via inhalation. Snogo takes no position as to the long term benefits or detriments of cacao use, and disclaims/forever discharges any side effects or other issues which could arise from the short or long term use of cacao.