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FAQs

FREQUENTLY ASKED QUESTIONS

supportGeneral Questions

The difference is their length. Incognito is shorter 1.5 inches versus 3 inches.

YES. However, international shipping is pricey. We are working on getting those rates down. Also, delivery times for international shipments can’t be predicted.

The inner and outer tube diameter is approximately .25 cm.

NO.

Thin: ½ mm. Thick: 1 mm.

NO. Necklaces do not come with Snogo. These are separate products.

Custom engravings are possible on all finishes. Up to 8 characters can be engraved. Currently Futura Semi Bold is available but we are working on supporting new fonts. Unfortunately we cannot engrave special characters.

Colombia.

Please enter your promo code on the Cart or Checkout Page.

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Orders are processed and shipped within 24-48 hours, Monday thru Friday. Your tracking information will be emailed to you upon shipment.

NO. But you can request a replacement.

Please see our Refund Policy.

1. Depress Snogo Plunger 2. Scoop Cacao 3. Release Plunger 4. Inhale through top of plunger

HOW TO SNOGO DEMO VIDEO

Open and release the Snogo Straw for 3 in 1 multi-function, and cleaning.

1. Depress plunger 2. Align groove, and twist inner plunger clockwise 180 degrees or one half turn. 3. Release the inner plunger. 4. Enjoy straw function. 5. Enjoy scoop function.

Disassemble Snogo, soak scoop area in club soda for one minute. Then spray the microfiber towel (provided) with white vinegar, and wipe down entire Snogo and remove any unwanted debris. DO NOT USE ABRASIVE CLEANING MATERIALS or Snogo may scratch. Thoroughly dry to remove all moisture from the Snogo. Re-assemble and enjoy.

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