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Refund Policy

Damaged or incorrect orders received
We pride ourselves on the craftsmanship and high quality finish of our products. However, occasionally things go wrong, so please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the issue and make it right.

Cancelling orders
All orders are final, so please make sure you have selected the correct product(s) before placing your order. Unfortunately, we are unable to process any returns or exchanges.

Discount codes
Please make sure you enter your discount code at checkout. Unfortunately, we are not able to apply them retroactively.

Contact us
You can contact our Executive Customer Care Agent, Rachel, who will be more than happy to assist you by emailing

Please provide her with the order number you are contacting her about to speed up the process. We aim to get back to you within 24 hours (weekdays).

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or 18 if you are outside of the US.

Snogo Straws were designed exclusively for use with cacao chocolate products and were NOT designed for the use of nor are compatible with any other product designed to be inhaled or delivered via inhalation. Snogo takes no position as to the long term benefits or detriments of cacao use, and disclaims/forever discharges any side effects or other issues which could arise from the short or long term use of cacao.